Refund and Returns Policy

At TechVibe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and simple return and refund process in accordance with our store policies.

Overview

Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by the original receipt or proof of purchase

Certain types of goods may not be eligible for returns.

Non-returnable items include:

Software or downloadable products
Gift cards
Items damaged due to misuse or improper handling
Products without original packaging or accessories

Please do not send your purchase back to the manufacturer. All return requests must first be approved by our support team.

Refunds

Once your returned item is received and inspected, we will notify you via email that we have received your returned item.

After inspection, we will inform you whether your refund request has been approved or rejected.

If your refund is approved, the refund will be processed and automatically applied to your original payment method within 5–10 business days, depending on your payment provider.

Late or Missing Refunds

If you haven’t received a refund yet:

First check your bank account again.
Then contact your credit card company, as it may take some time before the refund is officially posted.
Next contact your bank, as processing times may vary.

If you have completed all these steps and still have not received your refund, please contact us.

Sale Items

Only regular-priced items may be refunded.
Sale or discounted items are not eligible for refunds unless they arrive damaged or defective.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange a product for the same item, please contact us with your order details and our support team will guide you through the exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received.

If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, please contact our support team first for return instructions.

Return Address:

JNP Computer Wholesale Market
Sharjah
United Arab Emirates

Customers are responsible for paying their own return shipping costs unless the item received was defective or incorrect.

Shipping costs are non-refundable.

If you are returning expensive items, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions related to refunds or returns, please contact our support team.

Email: contact@techvibeuae.com
Phone: +971 50 985 0453

Our team will be happy to assist you.